As Communications Service Providers (CSPs) roll out their latest Fixed Broadband services to respond to high consumption of consumer and enterprise OTT, VR, AR and hi-definition streaming video services, it is critical to maintain high performance and 100% availability of the underlying fiber network (FTTx – Premise/Curb/Home) and the broadband service.
Fiber cable failure/cuts are known to be the single largest cause of network outages worldwide and can cause 30 min downtime per incident. In an Africa Tier 1 CSP, network unavailability attributed to fiber cuts was 250+ hours/year, or 11 days/year. In the USA, fiber cuts represent 25% of the total network outages. There are huge cost implications to the repair of fiber cuts. As an example, repairing damaged telecom fiber can cost $75,000 per mile in the USA, and revenue lost to optical fiber cuts by a USA CSP is $3,600 per minute.
MYCOM OSI’s Fixed Broadband (FTTx) Assurance Solution considers all these challenges faced by CSPs in rolling out and maintaining Fixed Broadband services and, thus, prevents loss of critical public services, customer churn, and negative sentiment.
Benefits
- Preventing Fixed Broadband service quality issues
Up to 80-90% reduction in incident (for example, fiber cuts) handling and up to 90-100% reduction in alarm handling time; complete workflow automation (closed loop) yielding up to $1.5M of savings per year.* - Reducing trouble ticketing volumes
Up to 50-60% MTTR improvement for wireline access, resulting in up to 90% reduction in customer complaints.* - Reducing service MTTx with automated and proactive drill-down
Up to 350K+ manhour automation per year using 300+ multi-domain service impacting alarms.* - Preventing fiber capacity bottlenecks
Optimizing network expansion and densification in line with service demand. - Monetizing enterprise services
Enabling SLA transparency and visibility of service performance for enterprises through a dedicated portal.
*For a typical 60 million subscriber network
