The 3 communications service providers (CSP) across the globe had a common need to assure the performance of their Fixed Broadband (FTTx) access networks in their NOC/SOC, to improve the quality of offered services. All 3 CSPs offered home and enterprise broadband data services. It was important for the CSPs to know how many customers per service were impacted because of fiber network incidents (faults in network elements and fiber cuts) and how to prioritize remediation of service impacting problems using automation.
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