Support services

We understand that network downtime can cause you business disruption, and we are committed to providing world-class technical support to you, our customers and partners who rely on our leading solutions. In addition to local customer-dedicated teams, we have core teams responsible for overall processes and support systems and can also use R&D teams as backup if high-priority issues arise.

We offer a range of technical support levels to suit your business needs, including 5×8 and 24×7 services along with extended application monitoring and managed services. Our unique MYCOM OSI Support Services offering is built upon years of industry experience and engineering expertise.

To log on to our web portal for case management, please go to:

To request a login please email our Support Services team at Alternatively, for any support request please call: +44 1753 213 775

Information services

To arrange a discussion with MYCOM OSI and find out more about our offerings, or to request a product demo, please contact the team at or fill up the form:




6th Floor
2 Kingdom Street
W2 6BD
United Kingdom


2365 Iron Point Road
Suite 170
CA 95630

Middle East, South Asia & Africa

9th Floor Aurora Tower
Dubai Internet City
P.O. Box 502 533

Asia Pacific

30 Cecil Street
#19-08 Prudential Tower
Singapore 049712