Service Experience Challenges
- Preventing service issues from occurring, for high service quality and experience
- Correlating the performance of services with network behaviour, to know root cause of problems
- Optimizing network expansion and densification in line with service demand
Our Solution
- Combine network intelligence and automation for improved service quality
- Proactively orchestrate your network to prevent service quality issues
- Track and visualize experience data for business insights
Products
Service Quality Management
Anticipating service problems helps service providers to protect their SLAs. More so in fixed broadband (FTTx), 5G, private mobile and enterprise networks. EAA-Service Quality Management drives your SOC priorities to focus on service-impacting problems and automates root cause analysis.
Integrating with SLA Management systems, EAA-Service Quality Management captures SLA clauses and calculates SLA breaches, round the clock. By proactively identifying problems with individual enterprise services and SLAs, and by analyzing service and customer impacts, you can channel your SOC activities for proactive remediation.
By segmenting service problems by location, groups of users and devices you can sharpen your focus on resolving the most critical service problems.
Architected using web architecture with Open REST APIs, Kafka and elastic storage, EAA-Service Quality Management scales as your network and services grow.
Service Problems
- Connectivity guarantee for corporates and enterprises
- Launching and monetizing new services quickly
- Proactive service management with customer messaging
Our Solution
- Real time identification of degradations on Service Level Agreement
- Service quality analysis to prevent capacity bottlenecks
- Proactive drill-down to reduce service MTTx
Key Features
- Cloud Native Service Management at scale: Covers multiple network domains, from physical to virtual to cloud, and scales to deal with billions of service events per minute.
- Real-Time Service Impact Analysis: Real-time notification of impact on service quality and customer experience, combined with automation of workflows for auto-ticketing and instant remediation.
Videos
Collateral
News & Views
Supporting IoT services on 5G network slices using Service Quality Management
High speed, high reliability and low latency are the key benefits that Telcos expect from 5G. Read story
Connectivity Assurance for the IoT Service Provider
The success of IoT is dependent on two key elements of the IoT ecosystem: performance of the things (sensored devices) and performance of the networks that connect them. Read story
