A large African mobile and fixed operator had a need to consolidate alarm management and performance management silos in the NOC to support a higher level of service management and to reduce manual operations. Network alarms and performance correlation would enable them to improve the identification of the impact of a fault on the performance of a service and the reverse. For this, they needed to replace and consolidate multiple EMS (Element Management Systems) with a single-pane-of-glass integrated Service Assurance solution.
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