As Communications Service Providers (CSPs) roll out their latest FTTx Broadband and 5G/enterprise services, anticipating service problems helps them to protect their SLAs. Supporting CSP networks, Service Experience Assurance Solutions can drive the SOC (Service Operations Center) priorities to focus on critical service-impacting problems.
Service Experience Assurance Solutions can be deployed in all cloud, hybrid or on-prem environments. Integrated with SLA Management systems, Service Experience Assurance Solutions capture your SLA clauses and calculate SLA breaches, round the clock.
By proactively identifying problems with individual services and SLAs, and by analyzing service and customer impacts you can channel your SOC activities for proactive and automated remediation. By segmenting service problems by location and network elements, you can sharpen your focus on resolving the most critical service problems earlier.
Benefits
- Preventing service issues from occurring, for high service quality and experience
- SLA transparency through enterprise portal
- Service quality analysis to prevent capacity bottlenecks
- Proactive drill-down with automation to reduce service MTTx
- Correlating the performance of services with network behaviour, to know root cause of problems
- Monetization of enterprise services through visibility of service performance
- Reduction in trouble ticketing volumes
