Case Study webinar attracts huge interest, with 1000+ pre-registrations and a lively Q&A session on Service Management
London, UK – 21st January 2015 – MYCOM OSI, the leading independent provider of best-in-class Service Assurance solutions to the world’s largest Communications Service Providers (CSPs), today announced that its Proactive Service Management webinar with Vodafone Netherlands has exceeded expectations in terms of pre-registered and attendee interest, including an impressive 1000+ pre-registrations.
The webinar, organized by telecoms.com, was entitled ‘Case Study: How Vodafone Netherlands reduced Corporate/VIP Customer Churn to nearly zero with Proactive Service Management’. In the webinar, Vodafone Netherlands described how it links customers to services and network resources within its Change Management process to predict, analyze and manage the impact of network resource changes on key customers. MYCOM OSI then presented other Service Management use cases focusing on efficient incident management for better end-user experience.
Both presentations referred to NetExpert™ Service Impact™ (also known as Service Impact™), the MYCOM OSI Service Management solution that links customer experience with service quality and network performance. NetExpert™ Service Impact™ is based on modeling the services customers use by considering the network resources these services rely on. The solution collects data from a variety of sources – including customer, service and network layers – and uses automatic data propagation across layers to quickly assess the impact of network and service issues even before customers are affected.
A lively Q&A session followed the two presentations, with a number of attendee questions on the Vodafone Netherlands approach of implementing Proactive Service Management as well as on specific NetExpert™ Service Impact™ features. The webinar has been recorded and is now available to watch on Telecoms.com.
“Many CSPs are interested in moving from reactive network-centric to proactive service-focused operations in order to enhance customer experience, drastically reduce churn and consistently honor SLAs. However, such a move cannot be successfully implemented without a strong foundation. As per our Case Study webinar with Vodafone Netherlands, the ability to link network resources with services and customers requires a proven and versatile Service Management foundation. This is exactly what MYCOM OSI and its market-leading NetExpert™ Service Impact™ solution provides,” commented Dr. Payam Taaghol, CEO of MYCOM OSI.