NIMS-PrOptima™ Increases Vodafone India’s Efficiencies while Reducing Customer Complaints
In an exclusive look into the operations of ultramodern Vodafone India’s Super Network Operations Center (SNOC), Telecom Talk unveiled how MYCOM’s NIMS-PrOptimaTM helped Vodafone’s SNOC with major key business and operational benefits, including:
- 20% gains in efficiency
- 46% reduction in data customer complaints (compared to last year)
- 30% increase in 3G total network quality index in key 3G regions
- 38% reduction in mean time to restore for key regions
According to Telecom Talk, “the SNOC enables Vodafone’s team to monitor over 250,000 network elementsspanning across IT, Enterprise and Mobility services.” With the technology in the SNOC, Vodafone can manage alarms raised by network elements more efficiently, including change performance management, service quality, and service level management.
For more information, check out the article in Telecom Talk.