Personal data collected by MYCOM OSI, how do we collect it, and why?
Data that you provide voluntarily to us:
When you use our website, products or services, have meetings with us or you otherwise communicate with us, we may ask you to provide certain personal data voluntarily, including your name, company position, postal address, telephone number, mobile number, fax number, email address, account usernames, passwords. For example, we may ask you to provide some or all of this personal data when you register an account or enquiry with us or subscribe to our marketing communications or if you provide information for marketing events organised by ourselves (or by third parties where you have provided permission). We use this information to create and administer your account, send you marketing communications, provide you with the products and services or information you request, and to respond to your enquiries. In general, the personal data that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal data.
Data collected automatically
When you use our website, products, or services, we may collect certain data automatically from your computers or devices, including mobile devices. The data we collect automatically may include your IP address (explained below), device type, operating system details, unique device identification numbers (including any mobile advertising identifiers), browser-type, browser language, operating system, geographic location and other technical information. We may also collect data about how your device has interacted with our website, products or services, including the pages or features accessed and links clicked, the amount of time spent on particular pages, mouse hovers, the date and time of the interaction, error logs, referring and exit pages and URLs, and similar information. Collecting this data enables us to better understand the visitors who use our website, products, and services, including where they come from and what features are of interest to them. We use this information for our internal analytics purposes, and to improve the quality, relevance, and security of our website, products and services. For example, every time you connect to the website, we store a log of your visit that shows the unique number your machine uses when it is connected to the Internet – the IP address. This log tells us what your machine has looked at, whether the page request was successful or not, and which browser your machine used to view the pages. This data is used for statistical purposes as well as to help customize your user experience as you browse the website and interact with MYCOM OSI. This helps us to understand which areas of the website are of particular interest, which pages are not being requested, and how many people are visiting the website in total. It also helps us to determine which products and services may be of specific interest to you. We may also use this information to block IP addresses where there is a breach of the terms and conditions for use of the website. Some of the data may be collected automatically using tracking technologies, as explained further under the heading Cookies and Tracking.
Data that we obtain from third party sources
From time to time, we may receive personal data about you from third party sources (including without limitation recruitment agencies, credit check agencies, agencies providing compliance checks, lead generation providers, resellers, and other partners who sell our products and services to you), but only where such third parties have confirmed that they have your consent or are otherwise legally permitted or required to disclose your personal data to us. The types of information we collect from third parties may include contact details, CVs, credit history, and order information, and we use the information we receive from these third parties to assess your suitability for a job position, carry out compliance checks required under applicable law (such as anti-bribery and corruption checks)and maintain and improve the accuracy of the records we hold about you. We also receive information from other members of the industry that forms part of or otherwise helps us to develop, test, and enhance our own product offering some of which could contain personal data (where permitted by applicable law). We may combine information that we collect from you with information about you that we obtain from such third parties.
Data collected through our products and services
We use data that we collect from products and services for the purposes for which you provided it, usage and audience counts, monitoring the performance and effectiveness of the products/services, monitoring compliance with our terms and conditions, enabling compatibility with third party operating systems/products/services, planning future roadmap strategy, planning product/service/feature lifecycles and retirements, scientific research, developing new products and services, enhancing existing products and services, troubleshooting product issues, generating statistics, reporting, and trend analysis. This may include incidental personal data (for example usernames, machine IDs, domain names, IP addresses, file names, and file paths).
Cookies and Tracking
We may collect different types of information about your location, including general information (for example IP address or postal / ZIP code) and more specific information (for example GPS-based functionality on mobile devices when used to access our website. This information may be used to customize the services provided to you, such as location-based information and features. In order to do this, your location information may be shared with our agents. If you access the website through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.
Other specific ways we collect and use your personal data
MIf you are making a job application or enquiry, you may provide us with a copy of your CV or other relevant information. We may use this information for the purpose of assessing your application or enquiry. We may also keep this information on file to contact you about future opportunities, unless you ask us not to do this.
If you obtain products or services from us, we may use your contact details and (where applicable) payment information for the purposes of (i) providing training, customer support, and account management, (ii) order processing and billing, (iii) verifying your usage of the products and services in accordance with the terms and conditions of your agreement with us, (iv) carrying out checks for export control, anti-bribery, anti-corruption, the prevention of modern slavery, and other compliance purposes in accordance with requirements under applicable law; (v) contacting you (including by email communication) regarding license expiry, renewal, and other related notices, and (vi) maintaining our company accounts and records.
Our detailed Marketing Policy is set out here. A summary of key provisions is set out below.
Market research and surveys
If you participate in surveys, we will ask you to provide data and your consent and tell you at the time how the information will be used. We may use your personal data for our internal business analysis and training purposes in order to improve our understanding of our users’ demographics, interests and behaviour, to measure and increase customer satisfaction, and to improve our products and services.
Competitions, contests, promotionsIf you participate in a competition, contest, or promotion conducted by us or on our behalf, we will ask you to provide data and your consent and tell you at the time how the information will be used. We may use your personal data in order to administer such competition, contest, or promotion. We may also use your personal data as explained further under the heading Marketing and Promotions below.
Marketing and promotions
We or other selected third parties acting on our behalf may contact you from time to time in order to provide you with information about products and services that may be of interest to you. Such communications may contain tracking technology that tells us whether you opened the communication and whether you followed the hyperlinks within the communication, in order to help us analyse the effectiveness of, monitor, and improve our marketing campaigns. All marketing communications that we send to you will respect any marketing preferences you have expressed to us and any consent obligations required under applicable privacy and anti-spam rules. Where we hold your personal data on the basis of your having given consent, you have the right to ask us not to process your personal data for certain or all marketing purposes, but if you do so, we may need to share your contact information with third parties for the limited purpose of ensuring that you do not receive marketing communications from them on our behalf.
We may collect logs and other data about access to and traffic passing through our network and equipment for the purposes of availability and performance monitoring, maintenance, security monitoring and investigations, new product and service development, the enhancement of existing products and services, generating statistics, reporting, and trend analysis.
Our offices may operate CCTV on the premises to maintain a high standard of security for our physical systems, data and employees. CCTV is used only for these purposes and is deleted at 30 day intervals. Any specific CCTV questions can be sent to email@example.com
Legal basis for processing personal data
With whom might we share your personal data
We may transfer or disclose your personal data to the following categories of recipients
- to our authorised resellers and other channel partners in order to process your order or sales enquiry, manage your subscription, provide technical or customer support, advise of upcoming product or service subscription expiry and renewal dates, or as otherwise notified to you when we collect your personal data;
- to any government department, agency, court or other official bodies where we believe disclosure is necessary (i) as a matter of applicable law or regulation (such as in response to a subpoena, warrant, court order, or other legal process), (ii) to exercise, establish, participate in, or defend our legal rights, or limit the damages we sustain in litigation or other legal dispute, or (iii) to protect your vital interests, privacy, or safety, or those of our customers or any other person;
- to any other person with your consent to the disclosure.
International transfers of data
Our standard policy is to retain data for 7 years from collection or last update. In some cases we may need to retain data for longer periods for legal reasons. In other cases such as marketing where details may change more often we will retain the data collected for as long as appropriate and in line with Direct Marketing Institute best practice guidelines. In all cases we aim to retain personal data we collect from you for as long as necessary for the purposes for which the personal data was collected or where we have an ongoing legitimate business need to do so or to comply with applicable legal, tax, or regulatory requirements. Even if you close your account, we will retain certain information in order to meet our obligations. When we have no ongoing legitimate business need to process your personal data, we will either securely destroy, erase, delete or anonymise it, or if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible
Your data protection rights
You have the following data protection rights depending on the type of data we hold:
- You can access, delete or request portability of your personal data by e-mailing dpo@Mycom-osi.com
- You may also ask us to correct or update your personal data, object to processing of your personal data, or ask us to restrict processing of your personal data by e-mailing firstname.lastname@example.org
- You have the right to opt-out of marketing communications we send you at any time. You can usually exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. Alternatively, or to opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us by e-mailing email@example.com
- If we have collected and processed your personal data with your consent, then you can withdraw your consent at any time by e-mailing firstname.lastname@example.org Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws
The owner of this website is Objective Systems Integrators, Inc and its group companies all trading or doing business as MYCOM OSI.