MYCOM OSI announces new Service Assurance solutions for reducing network problem resolution time using AI and Automation

LONDON, UK –Jan 30th, 2024 – MYCOM OSI, a leader in Network Assurance and Service Experience Assurance for Communications Service Providers (CSPs), has announced new features and capabilities of its EAA Service Assurance suite and Telco Transformation Solutions to support reduced mean time to identify, diagnose and repair mobile and fixed line network problems . Here are the highlights of these new solutions.

EAA application AInsights adds International Roaming use case

MYCOM OSI’s AInsights application enables CSPs to continuously predict the performance of their network and services, and to proactively identify and resolve problems before they impact their customers. A new International Roaming feature has been added to AInsights. This feature offers on-demand Predictive Maintenance for Roaming Service. A flexible user defined approach helps the CSP to independently perform forecasting, pattern discovery, and anomaly detection for international roaming services. This can result in upto 80% reduction in mean time to diagnose problems, and up to 99% anomaly compression using AI capabilities.

New EAA Trouble Ticket framework enables reduced Time to Market

A new EAA Trouble Ticket framework (available across all EAA PM, FM and SQM applications) enables end to end automation use cases from auto ticketing the alarms into the ticketing system, generating the work orders, dispatching it to the right owner group and enriching the ticket with impacted assets from service impacting. The framework has been proven at CSPs to reduce MTTI and MTTR by up to 90% by creating auto tickets in different domains, such as core, RAN (2G/4G/5G), and broadband. CSPs can now autonomously build new Trouble Ticketing policies reducing the Time to Market from 4 weeks to less than 3 days.

EAA Web Dashboarding application adds GIS based quick troubleshooting

MYCOM OSI’s EAA suite has added enhanced GIS capabilities to its web dashboarding application to support large events with network wide monitoring. New GIS capabilities have been added to the dashboard, based on geolocation- based drill down, leading to significant reduction in troubleshooting time. The web app offers predefined sets of executive and management dashboards for network wide trends, performance metrics and drill down.

EAA Network Assurance reduces reporting time by a factor of 2

MYCOM OSI’s EAA-Performance Management application (PrOptima) has been enhanced to benefit users by reducing the time for reporting network changes in topology/inventory faster, by a factor of 2. With this, the EAA-PM user can now include the network changes in the PM reports for higher accuracy.

Service Experience Assurance Solutions introduces SLA monetization

MYCOM OSI’s Service Experience Assurance Solutions have introduced an SLA monetization solution for the enterprise business units of CSPs. With this solution, CSPs can monetize the performance of their networks and services.  MYCOM OSI’s solution collects and monitors the data sources, generating KPIs, KQIs, and SLIs, configuring the SLA violation thresholds and reporting the aggregated result to the CSP business team for monetization. This solution has already been deployed and integrated at an Asian Tier 1 mobile CSP.

5G Standalone Assurance Solutions introduce faster problem resolution

MYCOM OSI has added new solutions for faster and intelligent identification and notification of the root cause of 5G Standalone Core network problems. For any degradations in 5G Standalone Core network registration (specific to particular network parameters) the 5G Standalone Assurance Solution can guide the NOC user for faster resolution with a few clicks, saving significant troubleshooting time. This solution has been deployed and integrated at a Far East Tier 1 mobile CSP.

Automation Solutions enhanced for higher operational efficiency

MYCOM OSI has expanded its portfolio of Automation Solutions for higher operational efficiency in different domains of mobile/fixed networks:

  • Fixed network: Automation of detection, correlation, pre-checking and ticketing, for feeder fiber related issues seen in fixed access networks.
  • Mobile network: Identifying degradations of mobile cells proactively and notifying NOC users for faster turnaround time, using multidata correlations.
  • Transport network: Automating the root cause of ‘Site down’ alarms in mobile networks and ‘Optical Invalid’ alarms in fixed network for faster identification and resolution.
  • Support for 3rd party automation tools by offering action recommendations, using intelligent workflow solutions.

These Automation Solutions have been deployed and integrated at a large Asian Tier 1 mobile CSP.

Contact us here or drop an email to if you would like a discussion on the new EAA Applications, Telco Transformation Solutions or EAA SaaS options.